All of the SHC teams must work in close collaboration with each other to support Epic users and the integrated electronic medical record (EMR). Following are a few of our key teams:
Medical Informatics Directors (MIDWG)
MIDWG represents the voice of the physicians and mid-level providers. You can visit the Governance section of this website for more information about the role of MIDWG.
Clinical Informatics Specialists
Clinical Informatics Specialists are the primary liaisons between SHC clinical areas and the IT Department. They assist with content development, enhancement requests (analysis, prioritization, specifications and testing), as well as workflow optimization and redesign. Contact a specialist.
Clinical Educators are responsible for developing and delivering the curriculum for all new Epic users. In addition, they provide ongoing training on a one-to-one or group basis.
4-EPIC Clinical Support Specialists
4-EPIC is a team of knowledgeable technicians who provide telephone-based assistance for clinicians experiencing difficulty or in need of “how-to” assistance with Epic.
- Stanford Hospital & Clinics: call (650) 724-3742
- University Healthcare Alliance Clinics: call (650) 724-4000
Revenue Cycle Informatics
Revenue Cycle Analysts are the primary liaisons between SHC revenue cycle areas and the IT Department. They assist with content development, enhancement requests (analysis, prioritization, specifications and testing) as well as workflow optimization and redesign.
Epic Information Technology
SHC's IT Department is made up of a number of teams, but the two that provide the most support to Epic users are the Office of the CIO (OCIO) and the Epic Application Support Team (EAST).